Network Field Engineer – Cisco, Wan, Voice, Telephony, Wireless

An experienced Network Voice/Data/Telephony Field Engineer is required by this leading provider of networking and telecoms services.

The role of the Field Engineer will encompass the on-site installation of customer solutions, both typically at customer premises and data centre locations across London and surrounding counties.

Your day will consist of assisting with the installation, configuration and troubleshooting of core networking equipment at various locations across London and surrounding counties, whilst providing out-of-hours and on call assistance to customers and where appropriate on-site support and replacement of hardware. 

Day to day responsibilities include:-

On-site installation of customer solutions both at a customer premises and in Data Centre locations

Co-op diagnostics from remote customer sites to assist with resolving complex faults

Assist with the installation, configuration and troubleshooting of core networking equipment at  Data Centre locations

Provide Out of Hours on-call (1 in 4) assistance to customers, and where appropriate, provide on-site support and replacement of hardware

Maintain accurate records of the equipment, including its configurations, in an asset database, performing regular reviews and audits of the existing records

Perform technical support and collate further information where required to pass onto Senior Stakeholders.

Managing work schedules to SLA working alongside other teams to exceed the customer expectations.

Skills Requirement:

• Configuration and deployment/Installation of Cisco, Wan and Telephony.
• You’ll have previous experience of technical support for Cisco, Horizon, Polycom or Yealink devices.
• You’ll have previous experience knowledge of Cisco Meraki deployment or Ekahau
• Installation of Cisco CPE
• You will be an excellent team player with a proactive mindset, with a passion for working together as a team to achieve goals.
• You will thrive in an environment where you are trusted to be work smart and work hard without micromanagement.
• You will have hands-on experience of implementation and support of various software and hardware peripherals, such as UCasS, router, switches and firewalls to name a few.
• You will have hand on experience of installation and configuration of UCasS solutions.
• You’ll have an outgoing and welcoming personality, able to adapt to differing customer groups at ease, taking pride in providing a first-class customer experience at all times.
• You’ll have a passion for delivering a customer experience that exceeds expectations.

Apply now for full details.