Onsite Managed Services – IT Support Analyst (3 days per week)

Permanent
IT
South East
Frankfurt, Germany
€40k + Bens 3 days per week part time
15-10-2025 09:47 AM
DRBFFT

Key Responsibilities

•            Provide Tier 1 & 2 support for Windows, Mac/OSX, iOS, and Android devices

•            Troubleshoot hardware/software issues and escalate when needed

•            Manage tickets via ServiceNow, following ITIL standards

•            Collaborate with IT teams to restore services and support UAT

•            Maintain documentation and contribute to service improvements

Performance Goals

•            Timely resolution and escalation of support tickets

•            High user satisfaction across all support channels

Required Skills

•            Strong knowledge of desktop/mobile OS and Office 365 suite

•            Excellent communication and customer service skills

•            Experience with remote support tools and endpoint management (e.g., Intune)

•            Basic networking and cybersecurity awareness (TCP/IP, DNS, GDPR)

•            Familiarity with Active Directory and ITSM platforms

Preferred Attributes

•            Analytical mindset and multitasking ability

Can't find the job you're looking for?

Complete this short form & submit your CV then we will do the rest

(Permitted file size is 5Mb and file types are: doc, docx, txt, pdf, rtf, xls)

Attach CV*